Frequently
Asked
Questions
How much in advance should I order my cake?
Never too early to contact us. Committed to quality, we take only limit order per week. Therefore, our calendar is quickly booked especially during summer. For wedding cakes, most clients come six to nine months before the event. Please allow at least three week notice when ordering your celebration cake. To check availability please contact.
Pricing
Due to the exclusive custom-made nature of our products and services, prices vary and are individually quoted based on customers’ requirements and desires.
Cakes begin at CHF 16.– per serving, minimum order for a Wedding Cake is CHF 600.–.
All types of celebration cakes from CHF 250.–
Decorated Cookies from CHF 7.50
Cupcakes from CHF 7.50. Minimum order 24 pieces
Request a quote, please click here
How can I reserve my event with you?
We recommend that you e-mail us, indicating the event date, place of delivery, number of servings and your cake design preference so that we can give you a price estimation. We will send you the quote by email. Price quotes are valid for 5 calendar days but subject to availability. To confirm your order and reserve the date, we ask for a deposit corresponding to 50% of the total amount, the balance remaining due three weeks before the collection/ delivery date. The date is considered open to other orders until your deposit is received. Orders placed less than three weeks in advance of the delivery date must be paid in full.
Can I make alterations to orders?
You can modify your original order by writing no later than four weeks before the collection/delivery date. Any changes to order are subject to availability. Please note that changes after the quotation has been accepted may result in additional costs. It is the customer’s responsibility to check any quotes and invoices thoroughly before making the payment.
Are your cakes fondant or buttercream?
We do both to accommodate your taste and requirement.
Can I have fresh flowers on my cake?
We are specialised in creating delicate sugar flowers to embellish your cake. In case that you prefer to have fresh flowers, we are happy to work with you to match your event.
Cake tasting
Currently, we don't do cake tasting.
Can you provide wedding favors?
Yes, our macarons and cookies make the perfect bonbonnieres. They can be bagged or boxed with or without ribbon.
Can we have our cake delivered?
Small orders can be directly collected at our home studio. Tiered wedding cakes are delicate and heavy therefore we recommend our delivery set/up service. This service will be quoted for separately, having regard to transport and time estimated to undertake the set up. Please contact us for a precise delivery charge.
How should I keep my cake as soon as I received it?
Do not store fondant coated cake in the refrigerator as this will cause condensation. It should be kept at room temperature or better in an air-conditioned room. After being cut, it can be stored in the refrigerator for one week. Cakes covered with swiss meringue buttercream must be kept in the refrigerator and it is advised to take out of the fridge one hour before serving.
Cake stand rental
We have a collection of cake stands available for rentals. Cake stand rentals must be returned in good condition within 3 days unless other arrangements have been made. In addition to the rental fee, a deposit of CHF 100.00 to 150.00 will be required depending on the model. The deposit will be returned to you on the return of cake stands.
We only hire cake stands to our customers who order a cake.
Photographs
Saconnex Cakes reserves the right to photograph its cakes and use any photographs for display or promotion