Faq

How long in advance should I order my cake?

Never too early to contact us. Committed to quality, we take only limit order per week. Therefore, our calendar is quickly booked especially during summer. For wedding cakes, most clients come three to nine months before the wedding. Please allow at least three week notice when ordering your celebration cake. To check availability please contact.

  

How much does it cost my cake?

The final price of your custom cake will depend on flavours, complexity of design and handmade elements. Each cake is quoted on an individual basis. A price estimation will be established when all the details of the decoration as well as the size of the cake have been discussed with clients. Please see the Pricing page for a base price guideline.

  

What is the ordering procedure?

We recommend that you call or e-mail us, indicating the date, place of delivery, number of servings and your cake design preference so that we can give you a price estimation. We will send you the quote by email. Price quotes are valid for five calendar days but subject to availability. To confirm your order, we ask for a deposit corresponding to 50% of the total amount, the balance remaining due three weeks before the collection / delivery date. The date is considered open to other orders until your deposit is received. Orders placed less than three weeks in advance of the delivery date must be paid in full.

    

 Can I make alterations to orders?

You can modify your original order by writing no later than  four weeks before the collection/delivery date. Any changes to order are subject to availability. Please note that changes after the quotation has been accepted may result in additional costs. It is the customer’s responsibility to check any quotes and invoices thoroughly before making the payment.

 

Cake tasting

Currently, we don't do cake tasting.

How should I keep my cake as soon as I receive it?

Do not store fondant coated cake in the refrigerator as this will cause condensation. It should be kept at room temperature or better in an air-conditioned room. After being cut, it can be stored in the refrigerator for one week. Cakes covered with swiss meringue buttercream must be kept in the refrigerator and it is advised to take out of the fridge one hour before serving.

  

Do you deliver?

Small orders can be directly collected at our home studio.

Tiered wedding cakes are delicate and heavy therefore we recommend our delivery set/up service. This service will be quoted for separately, having regard to transport and time estimated to undertake the set up. Please contact us for a precise delivery charge.

 

Cake stands

We have a collection of cake stands available for rentals. Cake stand rentals must be returned in good condition within 3 days unless other arrangements have been made. In addition to the rental fee, a deposit of CHF 100.00 to 150.00 will be required depending on the model. The deposit will be returned to you on the return of cake stands.

Photographs

Saconnex Cakes reserves the right to photograph its cakes and use any photographs for display or promotion.

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